What to Do When HMRC Contacts You

Getting a letter, call, or email from HMRC can be worrying. But in many cases, it’s nothing to panic about—just a routine check or a question about your tax return.

Here’s what you should do if HMRC gets in touch.

1. Don’t Ignore It

HMRC letters or notices usually include deadlines. Ignoring them can lead to fines or further action. Open the letter, read it carefully, and make a note of any key dates.

2. Understand the Type of Contact

HMRC might contact you for different reasons:

To request more information about your return
To ask about missing payments or late filings
To open an official enquiry or investigation

Some are simple admin tasks. Others may require a detailed response. If you’re unsure, speak to your accountant.

3. Stay Calm and Be Honest

If there’s been a mistake on your tax return, don’t panic. HMRC gives you the opportunity to correct errors and pay any shortfall. Trying to hide or delay issues will only make things worse.

4. Get Professional Advice

Even if it seems straightforward, it’s smart to speak to your accountant. We can check the accuracy of the request, help you respond correctly, and deal with HMRC on your behalf if needed.